Stop installation / configuration progress when running Office

I know this continuous loop of configuration progress is pretty annoying and the fact that you are reading my article on how to fix it just proves your desire to get rid of it even more. Maybe at some point you did hope that it will just go away, and it will be automatically fixed by some update or some other future action that you will do and without even noticing it, but this won’t be the case.

Most of the times, this happens due to previous older installations of the same or a different version of Office, that has some left-over (corrupted) files somewhere in your registry. This is messing with the automatic configuration which would pretty much set up your computer for future use of any Office application, like Excel, Word, PowerPoint and so on. At some point, another older version is detected and the whole process can’t be completely finished (registry keys can’t be read or modified, files that can’t be replaced or license that can’t be applied).

The correct way to deal with this would be to completely remove all the previous installations of the Office suite, run a registry cleaner or software to completely remove any traces of Office software from your computer, even files left in the old installation directory ( for example CCleaner for registry, manual removal for the left over files on your system) and whatever else you seem fit that would complete our objective, and that is to remove any trace of the old Office installation or of another version. This however implies a certain level of computer skills and even if you have that, sometimes it just won’t work. The truth is that it there are more possible causes, but I will just cover two of them in here.

One cause is the left over files on your system or on your system’s registry which sometimes it is not really easy to remove.

The second reason might be a licensing service OSPPSVC (Office Software Protection Service) that should check for the license status (running as a network service) but it can’t complete the verification due to limited rights. If this is the reason you will have to add the “Network Service” to the local Administrators group on the computer where you encounter the problem. This is also a security risk so it’s not something I would do, but it seemed to fix the problem in a testing environment.  To apply this possible solution, you would need Administrator rights. You can see below a print screen on how to do this:

1. Start – Run – compmgmt.msc [press Enter]

2. Navigate to Groups – double click Administrators – select “Add” button.

Stop Installation \ Configuration Progress dialog when running Office - Administrators Properties

3. Select from “Locations” button, your computer name, usually first in the list, especially if you are on a domain computer (scroll up) and confirm with OK.

4. In the same ”Select Users” window, where you also changed the location to point to your own computer if anything else in that textbox, in the “Enter the object names to select” textarea write “Network Service” and press first check names (if you did step 3 correctly, it should change the font of the text and underline it as you can see in the next picture), then Ok. Note that for security reasons I had to mask my computer name from “Locations”.

Stop Installation \ Configuration Progress dialog when running Office - Select Users

5. Confirm with Ok any other left window and start the Office application and it MIGHT work.

The instructions presented above don’t really make a solution I would encourage you to use, as most of the times they will only make you lose time and nerves and it won’t even fix your problem in most of the cases, unless the problem was any of those presented and you own a few technical skills that helped you complete the steps described accordingly.

SOLUTION to Stop installation / configuration progress when running Office  :

This will work when all the above failed, and I will present basically the same bypass, work-around or whatever word you seem it would be more fit for this easy fix but in two possible ways to apply and depending on your rights and computer policies that might block several possible instructions.

1. Open a command prompt window. Start – run – cmd [press Enter] or just simply press Win + R key on your keyboard to open a Run dialogue. The next steps can be done in any of the two dialogues.

2. Inside the command prompt/ Run dialogue window copy/paste below lines (to avoid any problem, copy/paste them one by one), depending on your Office suite version.

Office 2003:

reg add HKCU\Software\Microsoft\Office\11.0\Word\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\11.0\excel\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\11.0\Outlook\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\11.0\PowerPoint\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\11.0\Access\Options /v NoReReg /t REG_DWORD /d 1

Office 2007:

reg add HKCU\Software\Microsoft\Office\12.0\Word\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\12.0\excel\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\12.0\Outlook\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\12.0\PowerPoint\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\12.0\Access\Options /v NoReReg /t REG_DWORD /d 1

After this is completely done, and no error message returned (if commands were successful you should get messages like “The operation completed successfully” for each command you paste), open any Office application once again, it MIGHT do another FINAL configuration process, but then it will never happen again.

As I said there are two ways to modify this registry key so that it will skip the verification loop, and this other one is the manual approach for those of you that manually want to follow these settings or by whatever reasons don’t want to apply the automatic ones above. To avoid any additional waste of time, I will only explain for one of the applications and you will have to treat them one by one (Excel, Powerpoint, Access, etc) by following the above paths.

For Word you will have to navigate to this registry key, again depending on your Office suite version:

Office 2003:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options

Office 2007:

HKEY_CURRENT_USER \Software\Microsoft\Office\12.0\Word\Options

Note that if you don’t have “Options” key under “Word” you will have to create it with right click, name it “Options” and confirm.

Now, it also depends if you had the “Options” key. If you had it, you can just check for the “NoReReg” binary value. If you have it, just make sure you change the value from 0 to 1. If the “NoReReg” value is not there, right click “Options” key, select “New – DWORD value” name it “NoReReg”, confirm and double click it to add a value of “1”.

If all went right until this point, when you open an Office application, it should ask for the Configuration Process one last time. To make sure it won’t happen again, reboot your computer if possible after the last configuration and try another Office application or a file which you normally open with Office applications.

For any other particular cases I am willing to assist you as soon as you will provide me with the specific details of your problem. You can either contact me via comments, or Questions and Answers (Q& A) section.

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Stop installation / configuration progress when running Office, 4.1 out of 5 based on 20 ratings

Author: bitpsychobyte

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48 Comments

  1. Thanks mate, works like charm :)

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  2. In response to vijay, oct 2013.
    Just try sfc /scannow one or two times to 100%. Mostly it fixes this and related error. But ifit could not , then you please verify the cbs.log,by accessing your file as text . It is a system file and you cannot open in the located folder. Then you see the missing system protected files and then try to copy from installation dvd. This is the only way.
    Link1 how to install files from dvd using 7zip
    How to Extract Files from the Windows 7 Installation DVD
    second link: how to convert cbs.log
    http://www.sevenforums.com/bsod-help-support/55984-how-analyse-cbs-log.html
    findstr /c:”[SR]” %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
    hope that these links help

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  3. how caninstall IDM 6.18 Build 9 fully ? Is any download manager better than IDM with all the facility as IDM?

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  4. Thank you so much for this! It worked and was easy to do.

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  5. hi..

    i m facing same prob. i removed corel 16 from my computer after that i m getting error in microsoft office. .. i was using 2007. now it is showing configure message every time i open word/excel. more prob is that whenever i open outlook same process get start. even if i want to send mail.. first it show process only after send button get active. i reinstalled it 2-3 times. not works.. finally i tryed to install new version.. 2010.. but more prob get started after that.. now i removed both and installed fresh copy of office 2007 after removing all possible entries from regedit. cleaned ref by cc cleanner too.. but noting work.

    finally i tryed all commands given by u to correct registry but still same issue.

    can u help me to solve it.. i m using windows 7. ( and error start after system get boot properly and come to start window..

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    • Hello,

      Two questions:

      Can you check again if you applied the changes to HKEY_CURRENT_USER and not HKEY_LOCAL_MACHINE\Software ?

      Did you use both of these commands in a command prompt window and you got as output a “The operation completed successfully”?

      reg add HKCU\Software\Microsoft\Office\12.0\Word\Options /v NoReReg /t REG_DWORD /d 1

      reg add HKCU\Software\Microsoft\Office\12.0\excel\Options /v NoReReg /t REG_DWORD /d 1

      For Outlook it might be a different problem, at the moment I’m not really sure I got this part unless you get the same configuration message when you start outlook too. Let’s first deal with the Word and Excel.

      Is it a custom package that Outlook is installed apart from Microsoft Office or you have them in the same package and under “Programs – uninstall programs (add/remove programs)” you have only ONE version: Microsoft Office 2007 ?

      To make it more clear, please send me the print screen of the error you are talking about for Outlook, or any other error you might encounter, if it is a different one from the configuration window presented as an error in this article. You can send me the print screen(s) to bitpsychobyte@yahoo.com .

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      • Hi-vijay, these fixes will work if all your protected files are safe. But some malwares , especially trojan and PUP gen programs delete the system protected files about 20 of them, including files in microsoft share folders lead to this behaviour. This could be overcome if you use, sfc /scannow, which will check for the integrity of the system files, would also repair it if its from its stored installation folder or winsxs folder. But if they are totally removed in both these locations, even sfc exe would not save you from these problems. I fixed the problem by sfc /scannow, by running the same command over three times as administrator.
        No other fix is possible, if these files are deleted by trojan or generic viruses.It simply kills the system files, about dozens once intruded in to your system. The best care is to avoid downloading bundled programs and downloading from filehippo and majorgeek, softpedia and avoiding totally ensoftonic and cnet. Best of luck

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  6. I even tried to rename the dpc file to id dpc 10000. I do not know how to look for the error log in event viewer pl tell . The article is wonderful, but it does not clear my problem

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    • I have found that by going to the application log, in the right hand side of the event viewer. I did notice that the event id given there is 1001 and the error is wisp missing entries. But it has not shown the path of the error . But instead it gives something not decipherable.
      Detection of product ‘{90120000-0011-0000-0000-0000000FF1CE}’, feature ‘WISPHidden’ failed during request for component ‘{0495B4B9-264D-46D5-8C55-238BDC3EFBD4}’
      I tried all your tricks, but i do not have any problem in office programs but only windows installer popup at the startup.
      I did this to totally get rid of the problem. I just disabled windows installer services, by going to the services,msc. Now i do not have this popup. But, event viewer produce the event log in three . One failed to connect to the server. Other the above and one more that inkdiv.dll does not present in the microsoft shared ink folder.
      Now the problem gone. But will this action do some harm to the computer Please. I have tried to individually perform d1 value in noreg as per your suggestion. But the same thing came after reboot.Can i expect a reply. I think may be corrupted user or missing entries in the HKCU

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      • Event ID 1000 or 1001 is irrelevant to this case and it won’t add anything new to what we know.
        Can you please open and read the description of this event {90120000-0011-0000-0000-0000000FF1CE} and tell me if it says anything about some files called something like “ID_00000.DPC”, “ID_00011.DPC”, “ID_00030.DPC”, “ID_00051.DPC”, etc ?

        The error is not related to missing entries but actually corrupted ones. Somehow it detects some files (or an installation code/key/serial) from an older version of Microsoft Office 2003 or earlier. Completely cleaning it is almost impossible as it takes a lot of time and actions but let’s keep that as last option and still work for a workaround.

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      • Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>

        1001
        3
        0
        0x80000000000000

        66735
        Application
        jraju-PC


        {90120000-0011-0000-0000-0000000FF1CE}
        WISPHidden
        {0495B4B9-264D-46D5-8C55-238BDC3EFBD4}
        (NULL)
        (NULL)
        (NULL)

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      • sir, regarding dpc file , i have only one ID_00011.DPC in the folder.C:\MSOCache\All Users\{90120000-0011-0000-0000-0000000FF1CE}-C, one in C:\Program Files\Microsoft Office\Office12 and another in C:\Program Files\Common Files\microsoft shared\OFFICE12\Office Setup Controller\PROPLUS. There is no dpc of other ids. Moreover the eventviewer does not show any of these dpc. Expecting your reply to my query

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      • Unfortunately your issue got somehow out of the parameters of this article. The solutions provided by this article worked for most of the cases except yours and another one. Except for a remote session which is out of discussion if this is not your personal computer and of course if you would agree, I don’t think I can do anything else. For all the cases that I fixed one of these solutions worked, and for those (the one) that didn’t work, clean installation did the trick, but don’t think it’s that easy. You should follow these steps: http://support.microsoft.com/kb/928218 but use Method 4: Remove Microsoft Office 2007 suites manually because the other ones don’t have actual outputs and most of the time will fail. At least manually, you can see and you know what you did.

        Just as a question, did you upgrade by any chance from an older version of Office or anything went wrong during installation and you interrupted the process or this was clean install on a new brand installed computer ?

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      • Hi, even though this fix is not working on my pc, i thank you very much for the responses. I have not downloaded prior version of 2007. But i would have installed this office many a times for repairing purpose, Other users,log on no problem but only with user ac. I cannot make it adminstrator having full rights. I can only become standard administrator . I cannot change. I thought there would be some thing corrupt windows installer, but i have checked. There is no problem, but windows installer is trying to run or configure something in ms office package. Totally disabling the windows installer, does give me a kind of solution. But i want your considered opinion on disabling this for all purpose, and only when need arise it enabling this. Will this pose any kind of problem. Pl sir, Thank you once again; I have made it a point not to get any update for ms office 2007. The basic is enough.

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      • There is no other downside to this workaround except for the fact that you won’t be able to install any software while window installer service is stopped. It doesn’t impact anything else. When you need it, you will just start it and do the necessary changes.

        If you say you have a user that on the same computer with administrator rights doesn’t face the issue, and a non administrator account gets the problem, you should also verify the rights on registry keys and c:\Program files\Microsoft Office and along with the user who might be affected by a group rights, also allow the local Users group to at least MODIFY rights on this specific folder. Might work for you or not, but will cost you nothing to try. :-)

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  7. There is no other problem other than msi configuring ms office 2007. I tried all tricks but could not overcome. The applications in the ms office runs smoothly. I only use word and excel most of the times. How to view the event viewer for windows 7 ultimate. there are no application and systems as per your article latest , but application and services only. where to look for the error log so that i could see the dpc file correction. Why this is when i have not updated anything and made it not to update it. so many persons are working with the factory settings without any problem and even this basic needs so much years to experience the expertise. Thank you for your excellent articles. But let me get the solution at the earliest. Whenever i start the windows, the msi is configuring the ms office, when there is no need to configure anything after so much boots.

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    • Of what I know Windows 7 kept the Event Viewer slightly similar. You should still see the Application and System sections. You should check in Application section. To locate event viewer for Win 7 the easiest way is to type in “Event Viewer” in Windows Search section and double click it just after you open the Start Menu. I wouldn’t bet too much on logs that you find here, but might be something that could help so do try to have a look, maybe it points to some specific DLL or application path.
      Try to open Word or Excel at your earliest convenient time, then follow above steps to open Event Viewer and you might see in the latest 20 list of events of Application section something that looks like an error, marked with red or yellow signs. Open them one by one by double-clicking and see if you see anything related to Office suite. You could also right click the Application section after you open Excel/Word and the error appears, select “Save As” option, named it as you want and send it to me at bitpsychobyte@yahoo.com so I can take a look.

      Now regarding your issue, did you add the registry keys I mentioned in my article ?

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  8. Thanks. You just saved me 5 excruciating minutes!

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  9. Thanks a lot really~~
    thank you
    thank you
    thank you

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  10. Thanks so much!!! Been driving me frickin’ crazy!

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  11. You sir, true hero

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  12. Thank you for your suggestions. Unfortunately both didn’t work. I’m sorry for not explaining the problem clearly. When I said that both Access 2003 and 2000 runtimes try to install, actually we don’t see any progress windows or any message asking for a certain msi file. We only see hourglass on the screen. But on the System Restore screen, we can see multiple lines of Access 2000 runtime and Access 2003 runtime installation. Also, this problem doesn’t happen on Windows XP. It happens on Windows 7 64bit. We are also puzzled because if we install only the other vendor’s software, we don’t see any Access runtime on the Program list nor office folder in windows explorer and registry. We do know that this software comes with mdb files and if we try to open the database, it will give us a warning that “This database was created in an earlier version of ” (it’s really blank). If we install only this software, there won’t be any Access runtime installation running when we open it. But after we install our software, the Access runtime installation will run when we open the other vendor’s software.
    Thanks.

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    • I’m sorry for the late reply but if you still didn’t fix it by now I do have a few more options for you.

      1. Can you tell me the name of this software you are working with from the different provider ?

      2. Can you please check if any of these keys/folder are present on this computer ?

      HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
      HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0
      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
      HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

      “Microsoft Office\Office 9″ folder in your Program Files folder.
      “Microsoft Office\Office 11″ folder in your Program Files folder.

      It is strange for me to understand this behavior from the description as Access 2003 and 2000 shouldn’t be installed at the same time, something should be wrong or I got it wrong. Could you send me a print screen with the actual errors/screen and what does it say ? You can for sure mask the sensible information or whatever you think I should not see in it.

      3. Does this happen on another computer too or it wasn’t the case as you just need it installed on this computer ?

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  13. Hi,
    We have similar problem with Access runtime. Our software is currently using Access 2003 Runtime but the previous version was using Access 2000 runtime. When we open a software from different vendor, both Access 2003 and 2000 runtime tries to reinstall. I added these entries to the registry but it didn’t work:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Access\Options
    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Options
    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Access\Options

    Any suggestions?
    Thanks in advanced.

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    • Well, if it is not a configuration progress window and it specifically asks for installation then you are facing a different problem.
      The solution presented above addresses the well known problem of configuration progress, not the one for installation progress dialogue which sometimes also asks for a .msi file being unable to finish the installation.

      Mostly this happens because one of the version was installed from a different user and Access can’t gain access on one of the files needed and installed in a location accessible to the user that did the initial installation. I see two options here:

      1. Try to add rights on installation folder in program files, depending on your operating system it might be c:\Program Files\Microsoft Office . As a test add local USERS group with read/write rights on this folder AND also a group or the username (if you are using a domain) that will grant read/write to the user you are running currently when you get the error. Add the same permissions to HKLM\Software\Microsoft\Office .

      2. Reinstallation. Remove the installed version(s) and install it/them from current user. If he doesn’t have administrative privileges, it might be better to temporary grant him until you finish the installation.

      I assume this software from a different vendor you mentioned, does need/depend somehow on Access, if not that’s a strange behavior and I might need more details.

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      • I still have the same problem problem when trying export a report from peachtree to excel 2013

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      • Hello,

        Do you have this issue when you open excel ?

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  14. Works like a charm! Five [pasted] commands, and Word launched flawlessly (and quickly). Doesn’t get any better than that!

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  15. HEY MAN THANKS FOR YOUR HELP I CAN WORK PROPERLY NOW :) ;*

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  16. HKEY_LOCAL_MACHINE\Software\Microsoft\Office is deleted by mistake.What can I do?

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    • I would recommend you to reinstall Office. Most of the times you miss that reg key it also means you uninstalled and even succeeded, at least to a point of your Microsoft Office Suite. Maybe you used some registry cleaner or software removal.

      If you miss that reg key and by some strange behavior Office still works, certain functions won’t be available and you will encounter strange issues. The best way is to install Microsoft Office Suite and that registration will be created back.

      The alternative is to export it from another computer with same Office version, and import it to your computer but this requires the access to another computer and I don’t know if this is available for you. Also I don’t recommend this, as on the long way you will encounter other malfunctions.

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  17. Hello Thanks for detailed steps. I am running office 2007 on WinXP. the NoReReg set to 1 worked for word but not for Excel. Any idea why this. Best

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    • Hi,

      Strange that it didn’t work, never found such a case before regarding this.

      Could you please check again that you are doing the steps on HKCU (HKEY Current User) and not HKLM (HKEY Local Machine). I saw a few such cases when the settings were done to the wrong keys/tree and that’s why it didn’t work. Also do check that you modified the key with the correct value and name.

      What Office version are you using and what operating system ?

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      • Hi,

        I have 2 computers with same problem (new reinstall).
        for word the regitry key have resolved the problem, but not for Excel

        windows XP SP3 and office 2007 (version : 12.0.6612.1000 )

        first install office after global re-install xp
        update ok

        have you any idea ?

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      • Normally, official Microsoft support would tell you the basic stuff:

        – reinstall after you completely clean your computer (uninstall, delete folders, delete registry entries)
        – use a registry cleaner or their FixIT tool
        – run the program as administrator (if you didn’t do it already), let it configure and the second time it shouldn’t ask for configuration anymore
        – check the permissions assigned on the installation path, normally “C:\Program Files\Microsoft Office\Office12″ (even if you have them on your username or if you are administrator you should assign modify to the local group Users – seems it has to do with same fail to read permissions of the OS )

        That is your last hope and you can waste your time later with it because in my experience it fixes less than 10% problems including yours.

        Now, I would like for us to get a different approach to have another work-around to this but for it I would need you to check Windows logs. To do this, first start the Excel so we have a fresh error output. Then navigate to Start – Run and type in the following command in the prompt: “eventvwr.msc” without the quotes.
        In here, check both “Application” and “System” sections. You will have to select the errors that seem to be Office errors and check for details that make reference to a file called: ID_00051.DPC or ID_00030.DPC or a more general error that says something about an Event ID ( 0 ) (note that the number in the name might be different from computer to computer e.g. 51,11,30 and sometimes no clear reference to a number, just ID 0).

        If you do find this reference in the event log, you will have to see in that error what file does it say it searches/asks for and you will have to create it under “C:\Program Files\Microsoft Office\Office12″. To create it, you should have already a file called “ID_00011.DPC” or “ID_00030.DPC” in your “C:\Program Files\Microsoft Office\Office12″.
        Make a copy of it and rename this copy to whatever file it asks from (that you saw in the event manager).
        For example, if it asks for ID_00030.DPC saying something that might look like “The description for Event ID ( 30 ) in Source ( …. ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer.” You will have to replicate the ID file from “C:\Program Files\Microsoft Office\Office12″ and rename it to ID_00030.DPC.
        Another example: if it asks for Event ID ( 0 ) saying something similar to the error in the above example or to this “The description for Event ID ( 0 ) in Source ( ServiceLayer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer.” you will have to replicate the “ID_00011.DPC” or “ID_00030.DPC” in your “C:\Program Files\Microsoft Office\Office12″ and rename the one you replicated to “ID_00000.DPC”.
        I’m not sure what these files contain, nor how does it work, but it seems it makes Office happy when he can find it and it won’t start the configuration process anymore. Note that sometimes you might end up having more than one .DPC file in your “C:\Program Files\Microsoft Office\Office12″ folder, but that’s no problem. Whatever it asks for, create it even if you will end up having 4 or more files, for example “ID_00000.DPC”, “ID_00011.DPC”, “ID_00030.DPC”, “ID_00051.DPC”.

        Even if reboot is not required I would do it, to make sure the change is acknowledged and then test your Excel and whatever other Office Suite program that was trying to start the configuration process when opened.

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  18. This definitely works!!!! It did on mine!

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  19. This works, brilliant! Thanks dude.

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  20. Thanks bro :D
    Its work
    Bookmarked ^-^

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  21. Alright, I have manually deleted all Office files from previous installations according to Microsoft, on the same page they have with the “fix” that unintstalls 2010. I have then uninstalled 2013 after several installations to no avail via the fixit program they have at Microsoft. I did what I could, deleting things from the registry from office 15, but after re-installation… nothing.

    BTW, when I open my computer management it does not show groups, users, and such.

    I am very annoyed at the effort I am putting into this, but I do not want to give up.

    Thank you.

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    • Hello,

      I can assume something went wrong during uninstall and some left over files are still present somewhere. What I would do if you want so much to fix it by yourself, is to first run a CCleaner to remove any left overs BUT ONLY AFTER you UNINSTALL and remove any possible SEEN folder, starting with add/remove programs entry and finishing with Microsoft Office folder in program files

      Backup your registry before starting any of the below instructions, File – Export.
      The second thing you can do is to open registry (start – run – regedit – select My computer because we want to search all types of registry entries and use edit – find and add “Office” as search string). You will use F3 to keep jumping to next registry entry. It is very important to take note when it finds something where is it located. You can see this by checking the bottom left sided text, which points to an entry. We are not interested in any entry found in HKEY_CLASSES_ROOT, so use F3 for all such search results until it can’t find any others. Anything pointing to the Office installation or Office files like “C:\Program Files\Microsoft Office” and so on, even those in “Application Data” if any found there, should be deleted. Just press delete on the key it founds, don’t select the higher ranked entry, just use delete on what it finds, if it points to any Office installation dir.

      I would be very careful if I were you and I strongly encourage you to use the solution I wrote in this article to skip the “re-registration step” by modifying just those few registry entries based on each Office application.

      Regarding the fact that you don’t see Users and Groups entry in compmgmt.msc if I were to assume it should be something related to your OS, most probably the fact that you are using an OS that doesn’t provide those functions anymore. Such OS versions would be Win 7 Starter, Basic and Home.

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  22. Man u r awesome It worked.

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